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Support

Need Help?

Contact your local Ames Sales Representative.

Contact Ames Fire & Waterworks

For technical support please contact customer service

Maintenance & Repair Video Library

Visit our YouTube page to view our maintenance & repair video library. Our videos walk you though step by step how to service our backflow preventers.

Electronic Data Services

Learn more about our electronic data services including: Data Synchronization, EDI, ASN, VMI and Data Exchange file service. Visit the Watts Water Technologies Electronic Data Services page.

Data Exchange

Visit the Watts Water Technologies Data Exchange to download product data in electronic format including: .csv, .pdf, .tsv, .xls and .xml and sign up for email alerts to keep you up to date.

Order Confirmations & ASNs

Wholesalers, sign up now for order confirmations and advanced shipping notices that can be e-mailed directly to you or to multiple recipients

Engineer Resource Center

Important resources for engineers including: Product MasterSpec, LEED, CAD Drawings, and Spec Sheets

Maintenance Manuals

A complete listing of all active and discontinued Product Maintenance Manuals

Product Cross-Reference

Use our online product cross-reference to match model numbers with other manufacturers model numbers

Terms & Definitions

Definitions for common backflow prevention related terms

Frequently Asked Questions

Find out the answers to the most frequently asked questions about backflow prevention

Terms and Conditions / Warranty

Important details regarding your product(s)

Industry Links

Listing of professional associations and organizations

Proposition 65

Learn more about The Safe Drinking Water and Toxic Enforcement Act of 1986, better known as California Proposition 65